Itek House
1 Newark Road South
Glenrothes, Fife
KY7 4NS
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Time is a business’s most valuable asset, so we strive to make your workday as simple as it can be, especially when it comes to your IT. Due to this, we offer proactive support, rather than just reactive.
Proactive support is one of the most important aspects of risk management and business continuity within your business, and managing risk should always be a priority. Taking risks into consideration, and planning to deal with them in advance is what proactive management is all about. It all comes down to safety.
Analysing risk and making plans with it in mind, will reduce downtime, exploits, and any form of damaging IT issues.
On a smaller scale, you will have us working in the background, ensuring that all your servers and workstations are kept up-to-date regarding drivers and patch management. Our support team will be monitoring and alerting you if there are any issues with hardware or software, allowing you to plan and budget when necessary.
We pride ourselves on our proactive support model, as many IT businesses only offer reactive support. Meaning that issues are only resolved when they are noticed and will charge you a large sum of money for their service.
Instead, we spend time monitoring and tracking your technology, spotting and resolving issues before you or your clients are even aware of them. We research and plan solutions for your business, always opting to prevent rather than just fix after an issue occurs.
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Reactive only IT support |
Our managed service |
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Unpredictable costs |
Predictable monthly cost |
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No Service Level Agreements |
Clear Service Level Agreements in place |
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Relies on the client to spot and report issues |
24/7 monitoring and alerting from our team |
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Small problems can progress into larger ones |
Small problems are spotted and resolved before they progress |
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Longer wait times for a solution |
Available 24/7 through our support desk for solutions and support |
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Higher risk of downtime |
Downtime risk minimised |
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Inability to prepare for issues |
Monitoring of your business allows us to prepare for any issues |
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No consistent management or organisation |
Centralised Management |
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Clients have to spend time monitoring their IT |
Allows you to focus on your business |
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Not scalable with your business' growth |
Scalable with your business' growth |
Itek House
1 Newark Road South
Glenrothes, Fife
KY7 4NS
